Live Chat for 3dcart Integration

With increase of online competition eCommerce website owners put all their efforts to deliver exceptional customer experience and blur the lines between in-store and online shopping. High level of experience in the online store means loyal customers and repeat sales, that is why it is extremely important for retailers who want to sell online to provide customer service beyond expectations. With proper tools and staff training this will not become a challenge for your company. If you run eCommerse website powered by 3dcart, live chat integration for 3dcart website will be a winning strategy for your eCommerce business.

What kind of benefits can Live Chat bring?

By utilizing live chat on your website you will enable your customers to contact you while browsing your website and get fast replies to questions about the items they are interested in. After equipping your website with live help solution you will notice the following benefits:

• reduced shopping cart abandonment
• ability to make quick sales
• increased customer loyalty
• more repeat sales
• improved customer satisfaction rate
• reduced operational costs

How to proceed with Live Chat integration for 3dcart?

Provide Support live chat integration for 3dcart is quite fast and easy, please follow the below steps to have live chat on your website up and running:

1. First of all if you have not had a chance to create an account with Provide Support, please register your free 10-day trial account here.
2. Then once you are in your account Control Panel open My Account / Account Settings / Images page and choose a set of vertical images for your live chat icons. We have a lot of great live chat images in our gallery.
3. Now it’s time to generate the code for your live chat button, for this purpose, please follow to My Account / Chat Button Codes page and open ‘Fully Featured Chat Button Code with Uploadable Online / Offline Images‘ page where you need to enable ‘Generate a floating chat button code‘ option and enter values for your live chat button position, either in pixels or in percent.
4. In your 3dcart admin home click ‘Design‘ icon or open Settings / Design / Themes and Styles page and click ‘Edit Template (HTML)‘ for your 3dcart theme.
5. Open your Template Editor and insert the code for chat button you have generated earlier to home.html and then to frame.html.
6. Now click ‘Save Changes‘ button. This is how the chat button will look after the integration:

Live Chat for 3dcart integration example

Congrats! You have just successfully performed live chat integration with your 3dcart website. To start chatting with your online shoppers, log into the operator console with your credentials. Should you have any questions with live chat integration for 3dcart contact Provide Support’s 24/7 customer care line.

The post How to Start Offering Amazing Customer Service on your 3dcart Website appeared first on Live Chat by Provide Support Blog.

Google Analytics Integration

Provide Support is glad to announce new software improvements which have been implemented recently. They include not only new features but also server updates which make our service more stable and secure. Please take a look at the below features description.

Live Chat and Google Analytics Integration:

New feature of Google Analytics integration allows tracking as events initiated chat requests and sent offline messages. Two types of events are pushed to your Google Analytics account:

• Chat Started – this event is pushed when a visitor fills out the pre-chat form and clicks ‘Start Chat’ button
• Offline Message Sent – this event is pushed when a visitor sends an offline message

Pushed events are displayed in Real-Time / Events and  Behavior / Events sections of your GA report.

In addition to this it is possible to calculate Visitor Chat Messenger loads. This data can be checked in GA reports in Real-Time / Content and Behavior / Site Content sections as visits for the following URLs: /messenger/your-account-hash.html or /messenger/your-account-name.html

To enable events tracking you just need to follow Account Settings / Google Analytics Integration page and insert your GA tracking ID there.

Web Based Operator Console Updates

The simplified browser based version of the operator console has been also updated with new features:

• Possibility to change console status from online to away. If an operator changes the console status to away, he / she will appear offline to website visitors and will not receive new chat calls, but will be able to finish all active chats.
• File transfer feature. Operators can transfer files up to 100 MB from the web based console.
• Possibility to add a greeting message when sending a chat invitation. When you send a chat invitation, you can type a greeting message which will make your invitation more personal and increase a probability that it will be accepted

Provide Support Account Control Panel Updates

Captcha Field

Captcha field. This type of field can be added to the pre-chat form to protect from chat messenger floods and bot attacks. It can be added on the Account Settings / Start Chat Form Fields page.

Referred Accounts Status

Referred accounts status tracking. This feature allows you to track the status of your referred accounts and see which of your referrals are active. You can check the number of your referrals and their status on the Home / Your Referrals page in your Provide Support account Control Panel

More updates are coming and we will be glad to inform about them at the nearest time.

The post New Live Chat Updates from Provide Support appeared first on Live Support Chat, Customer Support | Blog | Provide Support.

Provide Support Affilate Program

If you are a web designer, developer or just have customers who are interested in adding live chat software to their websites, Provide Support partner program is for you. Being in business for more than 10 years Provide Support Live Chat and Real Time Visitors Monitoring software has gained solid reputation and is known for its stability, rich set of features, support quality and reasonable pricing. You are welcome to join our affiliate program and start offering live chat software to your customers and receive generous affiliate commission from all payments made by your referrals.

Provide Support Partnership Model

To become our partner you do not need to purchase anything. When you register an account in our system, you automatically join the affiliate program and can use this account for your referrals tracking during the free trial period and after its expiration. 

• Share your partner link which has the following look http://www.providesupport.com/partner/<your_account_name> or http://www.providesupport.com/p/<your_account_name> (without angle brackets) on your website, embed it into a banner or send your customers and ask them to use it when registering an account. Alternatively, you can add one of our banners to your website.
• You can also register accounts for your customers yourself, just use your partner link to follow our website to ensure that all registered accounts are added to your list of referrals.
• Track your referrals on special Partnership / Your Referrals page.
• Claim your 30% recurring affiliate commission.

You will get paid as long as your referrals remain subscribed. This means affiliate payments do not end with the first purchase.

How to Track Referrals

Provide Support offers transparent referrals tracking – in your account Contort Panel you will see all referred accounts and their status. As soon as your referred accounts become active you will see this on your Partnership / Referrals page:

How to Get Paid

Whenever you would like to get your affiliate commission, check your commission amount or just ask questions regarding the affiliate program, use special form for this purpose. Your request will be processed within 24 hours.

Benefits of Provide Support Affiliate Program

• No hidden charges or additional investments
• Fast and easy registration
• 24/7 support for you and your referrals
• Generous 30% commission which do not end with the first purchase
• Transparent referrals tracking system

Got interested? You are welcome to ask your questions in the comments to this blog post or use the chat button to contact our support team.

The post Affiliate Partnership Opportunities from Provide Support appeared first on Live Support Chat, Customer Support | Blog | Provide Support.

6 Reasons to Add Live Chat to Your Website

There are many challenges that new as well as established entrepreneurs have to face while setting up and growing their website and trying to make it more profitable. Among the variety of different tools designed to help the entrepreneur to meet those challenges, live chat support for website is one of the tools which help to win more customers and establish a stronger connection with them – a goal valid for the whole lifespan of an enterprise.

How exactly is live chat able to assist your business growth? Below are the 6 benefits you will instantly recognize after adding live support to your website and making your website visitors and existing customers aware of the contact option available to them.

How quickly you can see the results will depend on creating a greater level of awareness of the availability of the new customer service channel among your clients and encouraging them to use this support option. Many websites, unfortunately, make the mistake of hiding the live chat feature in one of the internal pages of their website, which makes it hard to find for the customers and diminishes the benefits of this tool considerably.

6 Ways Live Chat Support Can Stimulate Your Business Growth

1. Brings More Traffic to Your Website or Blog

Not all business owners who decided to use live chat support are aware that besides placing the chat button on their website pages they can also include their chat messenger link in their email signature, share it on social media, distribute on forums and any other online platforms where they maintain their business presence.

Giving the customers a convenient contact option along with engaging information can increase interest in the website and become a great source of additional traffic.

2. Converts More Leads into Paying Customers

One of the major reasons customers abandon their online shopping carts are often related to complications and confusion at checkout. Confused customers may need instant help to be able to complete their purchase. Live chat support give this ability to a business to provide real-time help to customers, answer their questions and concerns during the sales process, which leads to increased conversions and sales.

3. Breeds Customer Loyalty

According to Edigital research, live chat has the 73% customer satisfaction rate – the highest of all customer service channels. Satisfied customer, who has had a positive service experience with a company, is more likely to overlook smaller issues that may arise and stay with the company throughout good and bad times.

For many businesses who are just starting out and trying to establish good reputation, providing live support assistance and showing 24/7 availability to address customers’ needs, helps to create trust with prospective clients and win their loyalty over time.

4. Improves Customer Retention Rates

For most businesses it is a proven fact that existing customers bring the most revenue. The probability of selling to an existing customer is 60-70% against 5-20% probability of selling to a new customer. For this reason building a strong relationship with clients who made a purchase and encouraging them to purchase again is one of the important business goals.

The stats show live chat can help to increase customer retention significantly. According to eMarketer report, 63% of respondents who chatted said they were more likely to return to the site, and 62% reported being more likely to purchase from the site again.

5. Reduces Customer Service Costs

The cost of a single live chat interaction is one of the cheapest compared to other customer support channels. Gartner found that live chat costs just about 1/4th that of a phone transaction, while Forrester provided the figures of $10 per live chat session against $33 per phone service transaction.

Additional source of cost reduction is in less manpower required to provide live support service, as a single agent can manage multiple chat sessions at the same time.

Technically wise also, live chat is easy to add to your website, especially if you purchase a cloud-based solution where all the software is hosted on the servers of the service provider.

6. Extends Your Partnerships and Affiliations

By maintaining strong online presence and transparency of your business, allowing easy contact with your website support team, you will increase trust to your business by other companies and will attract more partnership offers and expose your business to greater opportunities.

Additionally, if you join the affiliate program for live chat you can tap into the potential of creating great connections with the clients of your clients and not only increase your current revenue, but also to lay a base for future projects, for expanding your business offers and services.

Have you considered adding live chat support to your website? What are the major drawbacks for you in deciding to make this investment? We welcome you to share your thoughts and experience with us.

The post 6 Ways Your Business Can Benefit From Adding Live Chat Support For Website appeared first on Live Support Chat, Customer Support | Blog | Provide Support.

Customer experience is becoming more and more important for companies over the years. The reason is, it has become the key differentiator.

Some 15 to 20 years ago the main goal targeted by most businesses in order to gain an advantage in the market was to design cost-effective procedures and create products quickly and efficiently. Affordability of products was the key differentiator.

When this goal was reached and the market was flooded with the multitude of products differing little in features and price, companies needed a new way to stand out from the crowd.

Today, when customers are bombarded with offers, they are making their buying choices based on, almost solely, the level of customer experience they receive from a company.(...)

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© 2003 - 2015 Provide Support LLC
Published in Provide Support Blog, 2015. | Permalink | 4 comments

The world is rapidly changing, and so is customer service. If you think your business is offering outstanding service now, the truth is that with the ever changing customer expectations, what seems satisfactory today might simply be outdated within half year. Is your organization keeping up with the pace?

As customer service and customer experience have become key diffentiators for brands across all industries worldwide, it has never been more important to know as much as you can about your customers, their preferences and service expectations. In fact 75% of companies already recognize service as a competitive differentiator.(...)

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© 2003 - 2015 Provide Support LLC
Published in Provide Support Blog, 2016. | Permalink | No comment

As the new technology keeps booming, innovation in customer service follows. Many of us take the time to reflect on the milestones achieved in the past, and also look ahead to what the future has in store. How many changes will it bring about for those in customer service? Are chatbots and virtual agents likely to replace humans any time soon? And if so, what does the future hold for human CSRs and what will be the role of AI in customer service then?

2017 has seen a proliferation of innovations in customer service featuring AI-powered chatbots and virtual agents for a wide range of purposes from engaging at a pre-sales point to assisting with billing transactions and making post-sales service appointments. With the obvious increase in use of AI technology, let me briefly summarize some of the recent trends shaping the role of AI in customer service. (...)

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© 2003 - 2017 Provide Support LLC
Published in Provide Support Blog, 2018. | Permalink | 11 comments

The post Will AI Take Humans out of Customer Service in The Near Future? appeared first on Live Chat, Customer Service Blog | Provide Support.

Provide support is glad to announce the release of the live chat operator console for iOS. This version allows you stay connected with your customers on the go and handle chat requests if you are not at your computer. The app lets you stay flexible and always online in your live chat. This way you will not miss chat requests and will be able to assist your customers during your coffee break. It will take a couple of minutes to download the app from the Apple AppStore and install it on your iPhone or iPad.

Scenario 1: If you are a real estate agent

Mobile app is a great help if you are constantly away from your office but need assist your customers through live chat. You can easily chat while waiting for customers or showing property. It will make the  communication process fast and convenient. (...)

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© 2003 - 2017 Provide Support LLC
Published in Provide Support Blog, 2019. | Permalink | No comment

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