In our new blog we are glad to offer you lots of useful tips and tricks, instructions and pieces of advice which will definitely help you improve and optimize your customer support experience.

The main purpose of this blog is to share our best practices and knowledge with our valuable customers and help them to enhance, improve and take the most out of the live chat service implemented on their websites. We will assist you in your efforts to make your clients feel like kings and queens and create strong customer loyalty through outstanding customer care service.

We will keep you up to date on all our improvements, new features releases and promotions. If you have a topic that you would like us to cover, please leave a comment in this blog.

Thank you and enjoy!

Love is in the air! Valentine’s Day is just around the corner. It’s the time to share your holiday mood with your customers and decorate your website with our special Valentine’s Day inspired chat icons. You are welcome to select any set of available icons and add some seasonal flavor to your Company website.

Valentine’s Day is a time when people show feelings of love, affection and friendship. Our designers have created special chat icons for this wonderful holiday, so do not miss a chance to add some Valentine’s Day touch to your website.

A new spell-checking engine has been introduced in our latest console release version 5.7.1. Hunspell Engine uses Open Office dictionaries, which we hope will give our customers more freedom in choosing the dictionary which is right just for them, or perhaps multiple dictionaries for those who command several languages.

All dictionaries are available for free download from OpenOffice.org website. Here is the exact link: http://extensions.services.openoffice.org/en/dictionaries

To install and activate the dictionary you have downloaded, from your operator console menu click Tools / Options / Spelling (Options / Spelling for Mac OS users) and select the radio button “Hunspell Engine“.

On the spell-checker settings screen you will have the option to add Open Office dictionary files (in .oxt or in .zip format) by selecting a path in the field “Look for Dictionaries in Directory” to the folder where they are stored on your computer. After selecting the folder with dictionaries, all available languages will appear in the “Working Languages” box. The picture you will see resembles the following:

Setting Up Hunspell Spell-Checker Dictionaries

In case you have your own custom dictionary, you can provide a path to it in Custom User Dictionary File field.

Make sure you have your language check-marked and click OK to confirm and save all changes.

Now you are good to go and check your spelling.

We hope with the new feature your writing will be smooth and flawless.

By the way, the new console can be downloaded at http://www.providesupport.com/downloads/index.html

We are happy to share with you our new video presentation of Provide Support Live Chat and Real Time Visitor Monitoring software. You are welcome to check which benefits can live chat software bring to your business, how it can help to increase your sales, improve customer loyalty and streamline your customer care process

Chat icons in different languages

As Provide Support is being used globally on websites in different languages, we have been expanding our live chat icons gallery not only with new images, but also with translations for the existing ones.

Today we are glad to offer our Chinese customers some translations for our chat icons. We thank them for their loyalty and hope that our new chat icons will become a good addition to their websites and will save them time for designing custom images in Chinese. We would be glad to hear your feedbacks and suggestions for new translations of chat icons.

You are also welcome to check our chat icons translated into the following languages:

• German
• French
• Bulgarian
• Czech
• Danish
• Dutch
• Spanish
• Greek
• Hebrew
• Hungarian
• Lithuanian
• Italian
• Romanian
• Russian
• Slovak
• Slovenian
• Swedish
• Turkish

How often do you check your real time monitoring results? I guess, hundreds of times during your business hours and I bet not only to see how many visitors are there on your website but also to check which pages they are browsing, where they came from and which key words they used.

From our side we have improved our Referrer column allowing you to find out at a glimpse whether your visitors came from social media platforms or search engines. New icons were added for social networks and search engines:

Referrer icons

And what about Google advertising campaigns? Haven’t you always had a desire to check in real time if visitors came after clicking on your ads? icons in Referrer column will let you know about that. And icon will show that a visitor came after using Google secure search. Icons for different social media platforms will help you to determine how successful your social media marketing campaign is and if your  LinkedIn posts are read by network members.

5.7.2 beta version has improvements not only in Referrers recognition, but also offers updated user agent parser which recognizes more browsers and operation systems, including Windows 8 and browsers and operating systems used on mobile devices.

New icons for browsers and operation systems

Our main goal is to provide you with modern software which will streamline your workflow and will help to offer high quality customer support service. We are always open to new suggestions and recommendations for improving our software.

We are looking forward to your feed-backs!

Regional Time Zone Coverage for Live Chat

Hello our readers!

We hope you are enjoying your day. We would like to spice it up with a piece of good news from Provide Support.

We have updated your Regional Settings screen to include more Time Zones. The full list is really impressive, almost a hundred Time Zone items! It will take a good deal of scrolling now to find yours.

Why we bothered about it?

This update has been implemented to address the issue with the incorrect time display  with the annual switch to Daylight Saving Time (DST), as well as to cover geographic locations which were previously missing from the list of supported time zones.

Why such a big list?

Due to specifics of legislation on daylight saving adopted in different counties and regions, many time zones representing the same time shift from GMT (Greenwich Mean Time) had to have more than one reference item on the list to reflect this difference in switching to daylight saving.

For example, within the Standard Mountain Time Zone, UTC-7:00, most of US and Canada switch to the summer time in March. Arizona is the only state to ignore the transition at all, while in Mexico they change their clocks for DST only in April. As a result, UTC-7:00 ended up on our list with 3 different entries:

(UTC-7:00) Arizona
(UTC-7:00) Chihuahua, La Paz, Mazatlan
(UTC-7:00) Mountain Time (US & Canada)

And so it was like this with almost all time zones, which is why we found ourselves having such a huge list.

What exactly this means to you…

We hope that from now on all of you will have the correct time displayed on your chat transcripts all year round.

If you notice any discrepancies, please raise your voice and let us know. We really need your help and feedback on this.

Thanks for reading us!

We are glad to announce our latest system updates which will facilitate your account management and will let easily integrate our system with Flash websites.

1. From now on you can reorder your operators and departments in the way you need. Previously, this could be achieved only by recreating operators and departments in the needed order. This was inconvenient and time consuming for the accounts with many departments and operator profiles.

How to reorder Operator profiles and Departments

2. Another minor update for ‘Operators and Departments‘ section – a possibility to assign operators to departments while creating a new department. It used to be very inconvenient to update each operator profile when creating a new department as all operator profiles were assigned automatically to it. Now you just need to put checkmarks in front of those operators you’d like to assign

How to assign operators to a department

3. Canned responses reordering is now also possible. From now on  your can rearrange them with help of arrows, they will appear to your agents in the order you have sorted them. This will facilitate your workflow and will allow creating responses fast and without a necessity to insert additional values to comply with filtering rules.

How to reorder canned responses

Canned responses will be displayed in the web based console in the order they have been created. For having them displayed this way in the stand-alone console, please download the latest version from our website.

4. Chat Button Code for Flash Websites. Integration of the Live Chat software with Flash based websites has always been a tough task. We have added special Chat Button Code for Flash Websites for ActionsScript2 and ActionScript3 to make this task easier.

Chat Button Code for Flash Websites

We hope that our new updates will streamline your workflow and help you to manage your account fast and easily. Features suggestions are always welcomed!

Father’s Day Promotion

From June, 9 till June, 16 take advantage of 30% discounts for all annual subscription packages available with Provide Support, LLC. Just call to our support chat, mention about promotion, provide your promo code FD2013-B and get your 30% discount for any annual subscription package and all further renewals.

We are glad to offer promotions to encourage new users join our Provide Support Live Chat Community and take advantage of best quality modern Live Chat tool for websites. We are proud of having you among our customers and will take all efforts to deliver cutting edge technology meeting your business needs and requirements.

Discounts are available not only to new members but also to our existing customers who decided to upgrade. We hope this will make our service more affordable and will encourage you to upgrade and have more representatives chatting with your website visitors, improving your customer care quality and customers’ satisfaction.

Just click the chat button on this blog page or on Provide Support’s website and our representatives will create you subscription packages with discount.

Live Chat Software

Dear Provide Support users

We are glad to announce that our new Chat Statistics Module is coming soon and is in process of development at present. We appreciate your loyalty and will be glad to offer new features to meet all your requirements and business needs, thus we would need your assistance in selecting features for the first release of the Chat Statistics Module. Please take a look at our small questionnaire and let us know which 5 features among listed below you find the most crucial. This will help us to deliver best quality software meeting your needs. Let us know your choices by posting them as comments:

• Number of chat button loads
• Number of site visitors
• Number of chat messenger loads
• Number of sent offline messages
• Number of chat requests
• Number of conducted chats (total / per department / per operator)
• Number of missed chat requests (total / per department / per operator)
• Number of sent proactive chat invitations
• Number of accepted/closed/declined chat invitations
• Number of submitted post chat surveys
• Number of logins to the operator console
• Average chat length (per account / per department / per operator)
• Average waiting time before the chat call has been accepted (per account / per department / per operator)
• Average waiting time before operator’s first message is sent (by account / by department / by operator)
• Operator’s average response time (by account / by department / by operator)
• Visitor’s average response time
• Average time between Start Chat Form load and Start Chat button pressing
• Total time spent online (per account / per department / per operator)
• Average number of chat messages from operators (per account / per department / per operator)
• Average number of chat messages from visitors (per account / per department / per operator)

Thank you for your help!

The back-to-school season marks not only a milestone for parents and students. It is the second largest consumer spending event for retailers right after the winter holidays. And according to recent surveys, retailers are anticipating a stronger back to school sale season this year. The end of summer and the first weeks of September are a great opportunity for just about every business to get new customers and increase revenues.

Even if you’re not selling school supplies or clothing, there are lots of ways you can attract back to school deal-seekers to your products and services and increase your sales. Almost every business takes advantage of this event, and we hope you won’t miss the opportunity to capture your fair share of the back-to-school market.

Apparently, a huge number of consumers will prefer online shopping as it can save them a great deal of time during the back-to-school rush. That is why a live chat tool on your website comes in very handy for assisting them and simplifying your customer support workflow throughout this busy shopping season.

What are the major benefits of having a Live Support tool on your website?

- Provide fast and efficient customer service

Today’s online consumers are becoming increasingly impatient and demanding, they want exceptional customer service. A properly implemented live chat feature is what can help you provide that superior customer service by being easily accessible and immediately available whenever your website visitors have questions about your products or services.

- Reduce shopping cart abandonment percentage

It’s not a secret that many sales are lost at the point of ordering. Lots of online shoppers become hesitant to complete a purchase if they have even one unanswered question, and it might lead them to abandon their shopping cart. With a live support option, you can assist them in completing sales by walking them through the whole process.

- Build trust and credibility

Live chat fosters confidence in customers. If consumers see a live chat button on your site, they will feel reassured that they will have easy access to a live person in case of any questions, even after the sale has been made. A chat button can also be added to your post-sales emails so that customers do not even have to return to your site to reach your live support team.

- Cut down time and support costs

Live chat saves money because it eliminates the need to maintain an expensive toll-free customer support number. Fewer support representatives are needed, since their time is used more efficiently due to their ability to easily assist multiple site visitors at the same time.

- Give your business a competitive advantage

In today’s highly competitive marketsthe live chat tool is a must-have feature on almost any website. Having it on your site, especially when your competitorsdon’t, may be the crucial selling point that compels your potential customers to choose your company over a competitor.

If you are not using live support on your website yet, try Provide Support Live Chat software by starting with a 10-day free Trial. And what’s more, we’re running a Back-to-school Promo from August 26 through September 9 and giving away 25% off annual live chat subscriptions. Hurry up to claim in our support chat your discount and bring your customer service to a whole new level!

Provide Support and WordPress integration

Provide Support is glad to announce a new Live Chat with WordPress integration. From now on WordPress users will be able to install Provide Support Live Chat on their websites fast and easily. But why is it important to offer Live Chat assistance to users? Click-to-chat tool has the great ability to increase conversion rates by offering customers instant access to a live support representative while they are browsing your website. Building a strong customers loyalty, engaging and convincing new customers as long as upselling those who are already in the decision-making phase is another great advantage of Live Chat option.

Just three easy steps and your WP website is equipped with cutting edge communication technology.

1. Get the plugin on the WordPress website
2. Install and enable the Provide Support Live Chat plugin in your WordPress admin panel
3. Create an account or log into your existing one
4. Select the chat button or text chat link type and position in on your website

That’s it, you are ready to log into your operator console to appear online and start offering instant Live Chat assistance to your customers.

Provide Support offers the following types of WP integrations:

1. Adding a live chat button to a sidebar
2. Placing a chat button to a fixed position on a browser window – the best solution for those websites which have no sidebar
3. Ability to use your custom Live Chat icons images hosted on your server
4. Adding a text chat link to a sidebar or a fixed position on a browser window
5. Flexible options for your chat button or chat link displaying – on specific pages, posts etc.
6. Ability to utilize shortcodes is the best option for advanced users and will let you place a chat button anywhere on the website.
   shortcode can be used for showing the button or link within the posts or pages and do_shortcode (‘
   ‘) can be utilized for integration with the website source directly and will let adding the button or link to some specific position on the page.

Recent trends show the growing popularity of Live Chat and more online shoppers reply on it as on a primary communication channel. Live Help tool will put your business ahead of your competitors and very soon after implementation your will enjoy higher customer satisfaction rates and increased sales.

Provide Support Live Chat Module for Joomla

Today Joomla is one of the most popular Content Management Systems which website owners choose when it comes to designing a new website, blog or an online shop. Many aspects like friendly user interface, extensibility and free CMS access make Joomla attractive for millions of users all over the globe. Joomla powers websites of all shapes and sizes from small introduction website pages and blogs to large online stores and corporate websites.

Thousands of extensions are available for Joomla websites today on the market. Provide Support is also glad to present a new module for Live Chat which will help to integrate Live Chat solution with Joomla based versions with a couple of clicks. All basic settings for making the module up and running are available directly in Joomla admin panel. Supported versions are Joomla 2.5. and 3.x. The following integration options are available for Joomla Module:

• Adding a chat button or text chat link to a predefined by Joomla theme module position
• Placing the chat button or text chat link to a fixed position on the browser window, making it visible when visitors scroll the page up and down. Vertical chat icons as well as the ones for top and bottom positions are available in the gallery.
• Selecting own custom images for chat buttons
• Applying HTML formatting to text chat links
• Showing or hiding the chat button or link for specific menu items or single posts which open directly without being linked to Joomla menu.
• Monitoring the whole website while hiding the chat button or link on specific pages.

All these features make Provide Support Live Chat module for Joomla powerful and easy in implementation as it lets make basic Live Chat integration directly from Joomla admin area. However, still there are a lot of features available for customizing directly on Provide Support website. Such customization options like uploading Company logo, creating individual Post Chat Survey, updating the Pre-chat and Leave a Message Forms enable you to make the Live Chat tool an integral part of your website.

Just give it a try and see how the Live Chat tool will blend with your website and improve your customer support services. For testing purposes free 10-day fully functional trial is available. Get Joomla Module here.

Live Chat Module for Magento

Magento Content Management System powers 26% of top Ecommerce websites. What makes this CMS incredible? It’s definitely customizable design, product pages and responsive layout, multistore support, ability to add custom content fast and easily, ability to display brand logo for each product and much more. If you are Magento based website owner and looking for Live Chat software to equip it, Provide Support is glad to offer an intuitive in integration and powerful in features Live Chat module for Magento. Live Chat tool has become a must have option for all eCommerce websites recently. Try the module to see how it works for your website visitors.

What kind of integration options are coming with Provide Support Live Chat Module for Magento?

1. Ability to use set of live chat icons defined in the account settings of the Provide Support account Control Panel.
2. Possibility to generate text chat links and apply HTML formatting to them.
3. Using own custom images. This is a great feature for those website owners who use one account on several websites and would like to have different set of Live Chat icons displayed there.
4. Support of positions available with Magento theme – the position for the chat button can be selected from the drop down menu which contains available positions.
5. Adding the chat button to a fixed position on the browser window. This feature will make the chat button follow your website visitors while they are scrolling the page up and down. A rich set of live chat icons is available for this purpose, including vertical images, have a quick glance at them in our gallery.
6. Displaying your live chat button on all predefined Magento store pages or within single posts created in CMS/Pages.
7. Ability to monitor the whole website if the chat button was hidden on some pages. This feature is very useful and lets see the whole list of website visitors in real time.

How easy is to start using Provide Support Live Chat software?

To start using Live Chat tool on Magento based website you need to follow System / Magento Connect / Magento Connect Manager in your admin panel and install the Live Chat Module. In ‘Provide Support Live Chat Settings’ menu you’d need to create an account or log into your existing one and configure your chat button position, image and its appearance settings. Additionally, you may further customize the Live Chat on Provide Support’s website in the account Control Panel.

For assisting website visitors your Live Chat representatives would need to download and install the operator console on their computers and log into it to appear online and start accepting Live Chat requests from website visitors.

With Provide Support Live Chat software free 10-day fully functional trial is available for system testing. All new users can start with it to see how the Live Chat tool works and what kind of benefits it will bring to website owners.

Provide Support and Shopify Integration

Shopify is one of the most popular hosted shopping cart systems among retailers. Its clean and clear interface makes Shopify so simple to use and lets merchants setup their online stores by following solution’s 7 step-by-step guide.  It’s an all-in-one solution for the eTailer, both big and small. However, while being powerful shopping cart system Shopify lacks proper tools for providing support to online shoppers. By equipping your website with professional live chat tool, you will ensure your visitors have an opportunity to ask their questions in real time with a click. Provide Support offers fast and seamless integration for Shopify. During the integration process you will just need to insert the code for chat button into your theme and customize your live chat look and feel.

Follow these simple steps to integrate live chat software with your website.

1. If you are a new user and have not had a chance to create an account with Provide Support yet, please sign up here. Your 10-day free fully functional trial will start and you will be able to use it in real time with your visitors and test all available customization options. If you are an existing user, please log into your account Control Panel on Provide Support website.
2. Once you have logged into your admin area, follow to My Account / Account Settings / Images page and select a set of live chat icons from our gallery. Vertical live help icons will match your Shopify theme the best.
3. Now you are ready to grab the code for your website. For this purpose open My Account / Chat Button Codes page, choose ‘Fully Featured Chat Button Code with Uploadable Online / Offline Images‘ there then check ‘Generate a floating chat button code‘ option and specify vertical and horizontal position for your chat button. On the example the chat button is set to appear approximately in the middle of the screen tied to the right side of it.

   Chat Button Code for Shopify

4. Now open Themes / Template Editor in your Shopify admin.
5. Copy the code you have generated and insert it to Layouts / Theme before closing body tag. This will make the chat button appear on all pages of your website.

   Chat Button Code Added to Shopify Theme

6. That’s it! You can now preview your updates and save changes. This is how the chat button looks on default Shopify theme:

   Chat Button Example

Customer service is receiving more and more importance in customers’ eyes today. Offering excellent customer service means being one step in front of your competitors. Just follow today’s trend and reinforce your website with modern communication tools. Provide Support team will be glad to help you with this.

Live Chat and BigCommerce Integration

BigCommerce software is one of the most popular 2014 e-commerce solutions  according to TopTenReviews. Rich set of features, flexible customization opportunities and user friendliness let BigCommerce appear in the top ten lists of various reviews. BigCommerce makes first-timers feel comfortable and does not require much effort and technical knowledge to create and customize an online store. It is loaded with features, which are built into it in a form of apps or can be easily integrated.

However, having a perfectly built online store is not enough in today’s world of competition. When your prospects land on your store they expect not only responsive design and affordable pricing but also great customer service. Doug Warner once said “In the world of Internet Customer Service, it´s important to remember your competitor is only one mouse click away.” That is why it is important to equip your website with right tools which will help to survive in this world of competition. Live chat solution has been gaining popularity among consumers and has become part of most e-commerce websites.

Live Chat software benefits for e-commerce

According to Forrester 44% of online consumers find live chat very important feature which lets contact online store support with a click in the middle of purchase. How does live chat help businesses?

• Improves your customer service
• Wins customer loyalty
• Boosts sales and conversion
• Reduces operational costs
• Optimizes your website
• Increases customer satisfaction
• Lets customers contact support with a click
• Converts prospects to customers
• Maximizes online presence

Live Chat and BigCommerce integration

Provide Support Live Chat software provider offers fast and seamless live help software integration for your online store. Just a couple of easy steps and your website is equipped with cutting edge communication technology:

1. Create an account with Provide Support, if you have not created it yet. 10-day fully functional trial will let you integrate the software with your online store and test it without any limitations.
2. In your Provide Support account Control Panel, follow My Account / Account Settings / Images page and select a set of vertical images for your chat buttons. Provide Support offers different types of live help icons in the gallery.
3. Follow to My Account / Chat Button Codes page and choose there ‘Fully Featured Chat Button Code with Uploadable Online / Offline Images‘ then check ‘Generate a floating chat button code‘ and specify vertical and horizontal position for your chat button.
4. In your BigCommerce admin panel, please follow Apps menu and choose Live Chat from the drop down list.
5. Then on the appeared screen select ‘Other Third Party Live Chat Service‘ and click ‘Save‘ button
6. Now insert the code you generated on the Step 3, choose ‘At the top of the page‘ option for your chat button location and click ‘Save‘
7. To appear online and start assisting your online shoppers download the operator console and log into it with your credentials.
8. Customize your live chat look and feel with different customization options available in your Provide Support account Control Panel.

That’s it! Just a couple of easy steps and your  customer care team is online and ready to help your online shoppers,

Live Chat for 3dcart Integration

With increase of online competition eCommerce website owners put all their efforts to deliver exceptional customer experience and blur the lines between in-store and online shopping. High level of experience in the online store means loyal customers and repeat sales, that is why it is extremely important for retailers who want to sell online to provide customer service beyond expectations. With proper tools and staff training this will not become a challenge for your company. If you run eCommerse website powered by 3dcart, live chat integration for 3dcart website will be a winning strategy for your eCommerce business.

What kind of benefits can Live Chat bring?

By utilizing live chat on your website you will enable your customers to contact you while browsing your website and get fast replies to questions about the items they are interested in. After equipping your website with live help solution you will notice the following benefits:

• reduced shopping cart abandonment
• ability to make quick sales
• increased customer loyalty
• more repeat sales
• improved customer satisfaction rate
• reduced operational costs

How to proceed with Live Chat integration for 3dcart?

Provide Support live chat integration for 3dcart is quite fast and easy, please follow the below steps to have live chat on your website up and running:

1. First of all if you have not had a chance to create an account with Provide Support, please register your free 10-day trial account here.
2. Then once you are in your account Control Panel open My Account / Account Settings / Images page and choose a set of vertical images for your live chat icons. We have a lot of great live chat images in our gallery.
3. Now it’s time to generate the code for your live chat button, for this purpose, please follow to My Account / Chat Button Codes page and open ‘Fully Featured Chat Button Code with Uploadable Online / Offline Images‘ page where you need to enable ‘Generate a floating chat button code‘ option and enter values for your live chat button position, either in pixels or in percent.
4. In your 3dcart admin home click ‘Design‘ icon or open Settings / Design / Themes and Styles page and click ‘Edit Template (HTML)‘ for your 3dcart theme.
5. Open your Template Editor and insert the code for chat button you have generated earlier to home.html and then to frame.html.
6. Now click ‘Save Changes‘ button. This is how the chat button will look after the integration:

Live Chat for 3dcart integration example

Congrats! You have just successfully performed live chat integration with your 3dcart website. To start chatting with your online shoppers, log into the operator console with your credentials. Should you have any questions with live chat integration for 3dcart contact Provide Support’s 24/7 customer care line.

The post How to Start Offering Amazing Customer Service on your 3dcart Website appeared first on Live Chat by Provide Support Blog.

Google Analytics Integration

Provide Support is glad to announce new software improvements which have been implemented recently. They include not only new features but also server updates which make our service more stable and secure. Please take a look at the below features description.

Live Chat and Google Analytics Integration:

New feature of Google Analytics integration allows tracking as events initiated chat requests and sent offline messages. Two types of events are pushed to your Google Analytics account:

• Chat Started – this event is pushed when a visitor fills out the pre-chat form and clicks ‘Start Chat’ button
• Offline Message Sent – this event is pushed when a visitor sends an offline message

Pushed events are displayed in Real-Time / Events and  Behavior / Events sections of your GA report.

In addition to this it is possible to calculate Visitor Chat Messenger loads. This data can be checked in GA reports in Real-Time / Content and Behavior / Site Content sections as visits for the following URLs: /messenger/your-account-hash.html or /messenger/your-account-name.html

To enable events tracking you just need to follow Account Settings / Google Analytics Integration page and insert your GA tracking ID there.

Web Based Operator Console Updates

The simplified browser based version of the operator console has been also updated with new features:

• Possibility to change console status from online to away. If an operator changes the console status to away, he / she will appear offline to website visitors and will not receive new chat calls, but will be able to finish all active chats.
• File transfer feature. Operators can transfer files up to 100 MB from the web based console.
• Possibility to add a greeting message when sending a chat invitation. When you send a chat invitation, you can type a greeting message which will make your invitation more personal and increase a probability that it will be accepted

Provide Support Account Control Panel Updates

Captcha Field

Captcha field. This type of field can be added to the pre-chat form to protect from chat messenger floods and bot attacks. It can be added on the Account Settings / Start Chat Form Fields page.

Referred Accounts Status

Referred accounts status tracking. This feature allows you to track the status of your referred accounts and see which of your referrals are active. You can check the number of your referrals and their status on the Home / Your Referrals page in your Provide Support account Control Panel

More updates are coming and we will be glad to inform about them at the nearest time.

The post New Live Chat Updates from Provide Support appeared first on Live Support Chat, Customer Support | Blog | Provide Support.

Provide Support Affilate Program

If you are a web designer, developer or just have customers who are interested in adding live chat software to their websites, Provide Support partner program is for you. Being in business for more than 10 years Provide Support Live Chat and Real Time Visitors Monitoring software has gained solid reputation and is known for its stability, rich set of features, support quality and reasonable pricing. You are welcome to join our affiliate program and start offering live chat software to your customers and receive generous affiliate commission from all payments made by your referrals.

Provide Support Partnership Model

To become our partner you do not need to purchase anything. When you register an account in our system, you automatically join the affiliate program and can use this account for your referrals tracking during the free trial period and after its expiration. 

• Share your partner link which has the following look http://www.providesupport.com/partner/<your_account_name> or http://www.providesupport.com/p/<your_account_name> (without angle brackets) on your website, embed it into a banner or send your customers and ask them to use it when registering an account. Alternatively, you can add one of our banners to your website.
• You can also register accounts for your customers yourself, just use your partner link to follow our website to ensure that all registered accounts are added to your list of referrals.
• Track your referrals on special Partnership / Your Referrals page.
• Claim your 30% recurring affiliate commission.

You will get paid as long as your referrals remain subscribed. This means affiliate payments do not end with the first purchase.

How to Track Referrals

Provide Support offers transparent referrals tracking – in your account Contort Panel you will see all referred accounts and their status. As soon as your referred accounts become active you will see this on your Partnership / Referrals page:

How to Get Paid

Whenever you would like to get your affiliate commission, check your commission amount or just ask questions regarding the affiliate program, use special form for this purpose. Your request will be processed within 24 hours.

Benefits of Provide Support Affiliate Program

• No hidden charges or additional investments
• Fast and easy registration
• 24/7 support for you and your referrals
• Generous 30% commission which do not end with the first purchase
• Transparent referrals tracking system

Got interested? You are welcome to ask your questions in the comments to this blog post or use the chat button to contact our support team.

The post Affiliate Partnership Opportunities from Provide Support appeared first on Live Support Chat, Customer Support | Blog | Provide Support.